Appointments and reminders

Follow-ups > Appointments is where booked meetings live.

Switch booking on and set your rules (owners)

At the top of the page set:

• Days open for bookings, From and Until (in the business time zone shown),
• Length of one appointment,
• Soonest (hours from now) and Furthest (days ahead),
• Reminders, hours before (up to three, for example 24, 2),
• What the appointment is (shown to the person, for example “a 20-minute call with our lead engineer”) and an optional link or place.

The page shows the next free times it would offer. The AI only offers times from these rules and never double-books.

What happens on a call

The AI offers a few free times. The person picks one; the AI notes it. After the call Marvo books it if it is still free; if not, the appointment shows as Needs confirming and you are told. The AI never promises a confirmation it cannot send.

Tabs

Upcoming, Needs confirming, Outcome not recorded (past appointments), Done and No-show. Per appointment you can Confirm, Change time (they get a new confirmation), mark Done or No-show, Cancel, or download the Calendar file.

Confirmations and reminders

If an email address was given, confirmations and reminders go by email (with a calendar invite) once your mailbox is connected under Settings > Email and text. Text messages are separate and off by default. Marking a no-show sends one rebooking note. Add appointments you arrange yourself with Add an appointment.