MarvoHelp CenterA call was not placed
Open New call, enter the number and read Before dialling: it says exactly why a number is held.
| Reason | What to do |
|---|---|
| Stop all is on (red bar) | Press Resume calling when you are ready. |
| Test mode and the number is not allowed | Add the number under Settings > Calling and compliance, or go live when ready. |
| Outside calling hours or days | Wait for the next window, or change the hours (check your country’s rules first). |
| Daily limit or budget reached | It resets tomorrow; raise it under Calling and compliance if appropriate. |
| On the do-not-call list | Do not call. Remove only if the person asked to be called again. |
| Called already today, or twice this week | Wait: this protects people from repeat calls. |
| Country off or not set up | Settings > Countries and lines. |
| Number in another country than the campaign | A campaign only calls its own country; create a campaign for that country. |
If everything passes and the call still fails, check the bell for a phone-line or platform problem: see The bell and system health.
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