Callbacks

Follow-ups > Callbacks lists calls Marvo will make at an agreed time.

• When a person asks for a callback at a specific time, Marvo schedules it automatically (within 30 days). The AI opens the call with “calling back as you asked”.
• If they asked for a callback but gave no usable time, it shows as Needs a time. Press Set a time, pick one in the business time zone, and it will be dialled then. It is never dialled until you do.
• You can also schedule one from any call sheet with Call back later, or Cancel a waiting one.

Callbacks follow every normal rule: calling hours, limits, do-not-call and country. A callback that cannot run yet (outside hours, over the limit) simply waits for the next window.