The bell and system health

The bell next to the navigation lists things waiting for you (hot leads, appointments to confirm, callbacks without a time, setup in progress) and problems the system found. Press See details to open Settings > System.

Warning	Meaning	What to do
Voice platform not configured	The connection that places calls is missing.	Tell your Marvo contact.
Background worker not running	Calls will not update and campaigns will not dial.	Tell your Marvo contact; it is restarted on the server.
Outcome labels failing	Calls end but get no outcome.	Tell your Marvo contact: the analysis connection needs attention.
CRM sends failing	Finished calls could not be sent.	Open the call and press Send to CRM again; check the CRM connection.
Front desk checks failing	Inbound calls are not being picked up.	Take the front desk offline and republish, or tell your Marvo contact.
Phone line balance low	A prepaid line pauses at zero.	Top up the line balance.
A line has low pickup	Carriers may flag the number.	See Few people are answering.
An update failed or rolled back	The previous version is still running.	See Updates.

If you are on the managed plan your Marvo contact is alerted to most of these automatically. Otherwise, send them a diagnostics file (see Your service plan).

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