Your service plan and getting support

Settings > System > Service plan shows how your install is looked after. The plan is part of your agreement and is set on the server, so it cannot be changed from the screen.

Self-managed

Built and handed over. Nothing about your install is ever sent to us. Updates wait for your approval unless you choose automatic.

Managed by Anqor Studios

We also look after it. Your install sends us problem reports and a daily check-in, and nothing else:

• the version and a random install ID,
• the kind of problem from a fixed list (for example “the calling worker stopped”, “the phone line balance is low”, “an update failed”),
• when it happened, and for an unexpected error, the name of the page area and the error type.

Never sent: names, phone numbers, calls and transcripts, lead lists, counts, settings and keys, or error text. The Service plan screen lists exactly this and shows every event with whether it was sent.

Download diagnostics

If you ask for help, press Download diagnostics. The file has health, versions and recent event kinds only, with emails, numbers, links and keys removed, and no leads, calls or settings. You decide whether to send it.