The Calls page

Calls lists every call, newest first. Use the filters to show answered, unanswered or opted-out calls, and the search box to find a number or name.

Statuses

Calls move through queued, ringing and live, then end as answered, no answer, voicemail, failed or opted out. A coloured dot beside the call type shows which kind of call it was.

Open a call

Press any row to open its sheet:

• Transcript of the conversation, and the recording if your phone line records.
• Outcome: the AI’s reading of how the call ended (for example a yes, a next step, a callback request, not interested). It is a judgement from the transcript, not a payment or signed deal.
• Contact details the person gave: name, email, phone, company, what they want and when to call back. Only what they said is kept.
• Send to CRM and its status, if you have connected a CRM, with a button to send again.
• Call back later to schedule a call at a time you choose.

Inbound calls

If you use the front desk, calls to your line appear here too, marked as inbound, with outcomes such as enquiry, routed or support.